Features
Everything a small team needs to answer well
No setup project, no training course. Relay works the way your email already does.
The essentials
Owners
Every conversation has one person on it, visible to all.
Templates
Save your best answers and reuse them in a click.
Priorities
Mark what matters and see it at the top of everyone's list.
Satisfaction
Customers rate the answer, and you see the trend by week.
See how your team is doing
Reports
Replies per day, first-answer times and who needs help.
Views
Filter by team, by customer or by anything waiting too long.
Works with what you use
Relay connects to the tools small teams already rely on.
- Gmail and Outlook
- Shopify and other online shops
- Slack for notifications
- Your help centre, for answers you already wrote
- A spreadsheet export whenever you want one